Returns And Refunds Policy

Return Policy

1. We take care to procure and sell products of the best quality, in the best of conditions. We have delivery partners to ensure that all products reach you in the best of conditions.
2. Upon your purchase of the product through our Platform, you do not have the right to place a return request or process a return request on general grounds. If the product so delivered,
2.1. does not match the User’s order; or
2.2. the size of the product is different than what was stated; or
2.3. have expired; or
2.4. have been damaged during transit.
the User may raise a request for the Return of the product by contacting the customer care of the Platform within 24 hours from the delivery of the product.
3. We do not accept Returns for any other reasons apart from the scenarios mentioned above. The return process of the product can be restricted depending on the nature and category of the product and is subject to the following conditions.
3.1. The customer should notify us of receipt of a Damaged / Defective product within a maximum time period of 24 hours after delivery.
3.2. Products should be returned in their original packaging along with the original price tags, labels and invoices.
4. A return request shall be made only when the user has sufficient proofs for the product to be damaged on delivery or the product so delivered is incorrect.
5. The Products that do not qualify for returns are:
5.1. Products that have been altered or used; or
5.2. Products whose serial number or bar code has been tampered with; or
5.3. If the batch number of the Product does not match the batch number mentioned in the invoice;

6. In such circumstances, before using the product, please get in touch with our Customer Service Team at care@naturealle.com within 24 hours of receiving the product. Our customer service team will guide you on the process for the same.

Refund Policy

1. If the order is cancelled within 24 hours of being placed by the customer, the refund will be initiated within 3 business days.
2. If there are multiple failed delivery attempts, the product(s) will be returned to the Seller, and the order will be cancelled and the order amount will be refunded after deducting shipping charges, tax and handling charges if applicable.
3. The Refund shall be validated and initiated once the third-party seller inspects the shipment’s condition/packaging upon receipt of the product. The Refund shall be processed only once for each item. The Refund shall be initiated to the original mode of payment within 7 days of receiving the Product.
4. Refunds are only possible in the following cases:
        4.1. Cancellation of an Order before being packed.
        4.2. Cases where:

4.2.1. Customers refused to collect the delivery
4.2.2. Customers wasn’t available during stipulated delivery attempts made by our logistic partner.
4.2.3. The delivery address was wrong/unreachable.

    5. Natureallé does not provide the exchange or general returns of their products delivered, and any return of the product has to be through the delivery personnel only.
    6. All Refund requests shall be made by the User by emailing to care@naturealle.com, which will be the official mode of communication with the Platform. Natureallé shall waive all other means of communication made.
    7. All Refunds shall be made only on the basis and upon investigation by Natureallé’s Customer care on following such guidelines.