Creating An Account

When you visit our portal, you will see a "create your account" option under the "my account" tab. you can sign up by providing basic information such as your name and email address, and your account will be created with us. 

When you visit our portal, you will see a "recover password" option under the "my account" tab. You can recover/change your password by providing your email address. we will send you a link to change the password. 

Placing Order

It is not compulsory to create an account in order to place an order with us.  

We do recommend creating an account as it does have its own benefits   

Customers' address fields and user details are pre-filled when they place an order if they are signed in. This leads to a quicker checkout.   

An account allows for the collection of loyalty points when the loyalty program is live   

Access to additional information   

Access to additional benefits  

Yes, we do. We assist senior citizens through our Customer Care Centre from Monday to Friday, 9 AM to 6 PM. Our executive will walk you through the entire ordering process. The customer will receive an order confirmation email, after which our care executive will call to reconfirm the order. After you have successfully placed the order, we will follow up until the order is completed and delivered successfully. 

Yes. Once an account is created, users can add products to their cart and make required changes whenever needed. At the time of the order being processed, the confirmation may be subject to the availability of that product and price at the time of completing the purchase.  

To complete your purchase securely, the different modes of accepted payments are UPI/QR code, Card (debit or credit), Wallets, Pay later and Net Banking. We offer Cash on Delivery on select products.   

The amount has been debited from my account, but the webpage shows that payment needs to be completed. Why so?  

This typically occurs when the payment servers freeze, the connection is poor, or you unintentionally close the checkout page before it automatically reroutes to our website. Contacting the bank or the company that provides the wallet service is the best action. If your query is still unresolved, you can reach out to us directly by email at or by phone at +917200313894  

You can reach us by email at or by phone at +917200313894 We’d be delighted to assist you!

We regret to inform you that Naturealle does not currently offer this service.

You will receive a Shipment Confirmation Email and/or SMS with your tracking number once your order has shipped (s). You may track your package using the tracking number to learn the status information. The reference number is valid from dispatch until five days after delivery. You can reach us by email at or by phone at +917200313894 for any further information  


Return And Refund

Due to hygiene reasons, personal care goods purchased cannot be returned. However, A replacement shall be initiated in case of defect in product, expiration date, or damaged product, provided that the vendor is able to offer such replacements, but no refund option shall be available to the user.  

In such circumstances, before using the product, please get in touch with our Customer Care Team at within 24 hours of receiving the product. Our care team will guide you through the process. Post receipt of the product from you, and based on the qualifying criteria, the seller will validate returns. Replacement of a product will be subject to the availability of the product on the website at that time.  

Naturealle does not provide the exchange or general returns of their products delivered, and any return of the product has to be through the delivery personnel only.  

The original tags must be kept along with the returned items. This refund policy does not cover Products that have been purposefully damaged or mishandled. Items that are damaged and items without the original tags will be returned to the customer. Return/exchange requests should be submitted via email referencing the order number  

There shall be no refunds, returns or exchanges for discounted/sale items.  


If the Product is found defective it can be returned.  The Invoice for the Purchase should be available upon Return of the Products. This refund policy does not cover Products that have been purposefully damaged or mishandled. Returns and exchange requests should be submitted via email referencing the order number. For any further clarification, please call us at +917200313894 or write an email to

All Refund requests shall be made by the User by emailing to  The Refund shall be validated and initiated once the third-party seller inspects the shipment’s condition/packaging upon receipt of the product. The Refund shall be processed only once for each item. The Refund shall be initiated to the original mode of payment within 7 days of receiving the Products.  

Refunds are possible in the following cases:  

Order cancellation within the 24-hour cancellation window.  

Cases where:  

Customers refused to collect the delivery  

Customers wasn’t available during stipulated delivery attempts made by our logistic partner.  

The delivery address was wrong/unreachable  

Please read our Returns & Refunds policy for more information  

By contacting the customer care team at +917200313894 or sending us an email at, you can cancel your order at any time during the first 24 hours after placing it. Orders must be cancelled within 24 hours of placing them in order to receive a complete refund without the deduction of the shipping cost. Please refer to our returns and refunds policy for more details.  

We will arrange a reverse pickup if your request is qualified for a return. Within five business days, our delivery partner will pick up the product. We will contact you if our delivery agent encounters difficulties throughout this procedure.

Return requests may only accept if they meet specific requirements per our policies such as if the product that was delivered  

 i. does not match the User's order  

 ii. is not the stated size  

iii. is no longer valid  

iv. was damaged in transportation  

 v. had expired.   

For additional information, please see our returns and refund policy.  


If a prepaid order is cancelled within 24 hours of being placed, the refund will be issued within three business days. Returns will be validated, and the refund will be processed to the original form of payment within seven days of receiving the product. For additional information, please see our returns and refund policy. 

Shipping And Delivery

The User may place orders through the Platform and Naturealle shall dispatch the orders placed through their logistics partner once it is packaged. Such orders shall be placed for delivery through the third-party service provider providing services in User’s city, state. Delivery charges may vary depending upon the destination, volume of product, type of product, speed of delivery.   

We reserve the right to alter the delivery charges in accordance with the policies of the Logistics Partner. Delivery is considered complete as soon as the order is delivered to customer. Customer can return the product only through the website   

The ordered items are dispatched within two business days. The order shall be tentatively delivered within 2-5 days of dispatch of the order, subject to the delivery address provided by the User.  

Yes, you can make changes within 24 hours of placing your order. Please contact us at

you can change your address within 24 hours of placing your order. You cannot, however, change the address once the order has been shipped. Please contact if you have any special circumstances. It is possible that you will need to cancel the order and request a refund. The refund will be processed in accordance with the policy. 

Shipping charges for your order will be calculated and displayed at checkout. Delivery charges may vary depending on the destination, product volume, type, and delivery speed. We provide free shipping charges on all orders above Rs 1,500.

Damaged Delivery:  

i. If the order has been damaged in transit, please contact Naturealle LLP with the order number via our mailed at within 24 hours of receiving the Product. No claim for return/refund will be accepted post 24 hours of receiving the Product.  

ii. In the event of the order being damaged, please save all the packaged materials and damaged goods before registering a claim. This will help us speed up the process of initiation of refunds.  

iii. If no complaint is filed by the User regarding damage of product within 24 hours, the order shall be treated as proper and the shipment from the Logistics Service Provider is successful. Following this 24 hour period, no liability shall be borne either by Naturealle or the Logistics Service Provider.  

Incorrect Delivery:  

i. If the delivery is incomplete or the delivery has not been undertaken, then the User may raise a complaint on our customer support email ID provided in the Terms of Service and Privacy Policy. We may investigate into the issue and then proceed with a refund at the earliest in case of a discrepancy in providing services to user.  

ii. In the unlikely event that you receive the wrong product, please get in touch with us within 24 hours by contacting us by email at  

Please refer to the shipping and delivery policy for more information. 

We apologise if you faced this issue. Please contact our support team immediately by emailing us at We are also available on +917200313894. We will enquire as to the reason for delay or failure of delivery and get back to you within 48 business hours.  We thank you for your patience.  

Please inspect the Pack for any damage at the time of delivery. Please do not accept a shipment that shows signs of damage in transit. You can decline to accept a damaged order and ask the delivery person to return the order. During such an event, please get in touch with us with the order number and picture of the tampered package via our mail at, following which we shall ensure a replacement delivery is made to you at the earliest.

You can fill out the form and submit your response, or please send an email and our team will contact you as soon as possible.  


Other FAQs

The platform enlists high-quality products that are organic, natural, ayurvedic and sustainable from artisans across India.  

We are located at  3rd floor, AI 72 Annanagar 5th street 8th main road shanti colony Chennai 600040    


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