Cancellation Policy

We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy. The User may cancel orders (where cancellation is permitted by Natureallé/ Vendor) within 24 hours of placing the order, and a refund shall be issued within three working days for prepaid orders. No request for cancellation will be entertained after 24 hours. Under any extenuating circumstance, please reach out to care@Naturealle.com.

No cancellation fee shall be charged for any cancellation of order made within 24 hours of placement of order.

Natureallé at its sole discretion may cancel any order(s):

if it suspects a User has undertaken a fraudulent transaction, or if it suspects a User has undertaken a transaction which is not following the Terms of Use, or

in case of unavailability of a service, or

For any reason outside the control of Natureallé including causes for delivery related logistical difficulties.

If Natureallé does not want to do business with the User

We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.

Full cancellation of an order which means everything that can be cancelled without specifying any particular selection of product.

Partial cancellation of an order which means a customer cancelling specific product(s), which may not be the entire order.

In general, Naturealle does not allow partial cancellation of order(s). Once an order is placed it is processed as a whole. If the customer wishes to cancel an item, from their order, they will need to cancel the entire order and place a new one. We encourage the customers to review their orders carefully, before finalizing the purchase to avoid any inconvenience.

In case a product becomes unavailable, Naturealle reserves the right to cancel that specific product from the customer’s order. In such cases, the customer will be notified via email and Naturealle will process a partial refund accordingly.

Cancellation cannot be made once the products are dispatched.

The customer can cancel an order partially, only under certain circumstances as mentioned below:

The customer had ordered the wrong product by mistake.

If any product(s) from the customer’s order becomes unavailable or out of stock before shipment.

Naturealle reserves the right to assess the circumstances in which partial cancellation can be approved

In such situations, the customers can write to care@Naturealle.com, or call us on +91 7200313894.

Even if Naturealle cancels a partial order at its discretion, such partial cancellation will not be reflected in the customer’s account on the Platform. In such cases, an automated email will not be generated but Naturealle will notify the customer via a separate email regarding the partial cancellation at a later point in time.

If the customer requests for a full cancellation and the same is processed, the refund amount will automatically be reflected in the customer’s account and the Customer will receive an email regarding the same.