Privacy Policy

We at Natureallé Online i.e., Natureallé Life LLP is committed to protecting the privacy and security of your personal information. Your privacy is important to us and maintaining your trust is paramount.

This Privacy Policy explains the types of personal information we collect, how we collect, use, process and disclose information about you. By using our website/app and affiliated services, you consent to the terms of our privacy policy (“Privacy Policy”) in addition to our Terms of Use. Our Privacy Policy also describes the measures we take to protect the security of this information as well as how you can access, modify or delete your personal information at any time. It also explains how you can object to the processing of your personal information or to receiving communications about our products and services. We encourage you to read this Privacy Policy regarding the collection, use, and disclosure of your information from time to time to keep yourself updated with the changes & updated that we make to this Policy. 

This Privacy Policy governs only information provided to Natureallé Online. It does not govern any other information or communications that may have been collected in any other manner like promotions, personal contact programs, etc. Natureallé takes the security and privacy of the Personal Data of its customers and users of its website(s) very seriously.

By accepting the Privacy Policy, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

Definitions

For the purposes of this Privacy Policy:

1. You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
2. Business (referred to as either “the Business”, “We”, “Us” or “Our” in this Agreement) refers to Natureallé LLP.
3. Account means a unique account created for You to access our service or parts of our service.
4. Website refers to Natureallé, accessible from www.naturealle.com
5. Service refers to the website.
6. Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the service.
7. Personal Data is any information that relates to an identified or identifiable individual.
8. Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
9. Usage Data refers to data collected automatically, either generated by the use of the Service of from the Service infrastructure itself (for example, the duration of a page visit).

Our Commitment to Your Privacy

Thank you for visiting the website. We are committed to protecting and respecting the privacy of visitors to their websites. This Privacy Policy describes:

1. how and why we collect certain information from you via the website and the online services provided through the website;
2. with whom we share such information;
3. how we store that information, including information as to how we secure the information;
4. how you can access and update such information; and
5. Other relevant aspects of our policy.

If you have any questions regarding this Privacy Policy or our information collection and use practices, please contact us using the information in the “Contact Us” section below.

Information We Collect and How We Use It

The following information is collected by or on behalf of Natureallé.

We are committed to respect your Online Privacy. You can visit the Natureallé Online without revealing any personally identifiable information. However, you can also register at our website, which enables us to contact you by email or text messages on your mobile phone to inform you about our products or respond to your comments or queries. Our main objectives behind collecting information is to provide an improvement to our website, services, features, content, manage user’s membership and give an advanced platform to our customers to enjoy and easily navigate the Site.

Non-personal Information:

The technology that we use also allows us to collect aggregate information that does not identify you personally but lets us know your technology usage like the Uniform Resource Locater, Internet Protocol address (IP), your operating system(OS) and browser type, the identity of your Internet Service Provider(ISP),etc.,. We may collect, compile, store, publish, promote, report, or otherwise disclose or use any such aggregate information which does not personally identify you. This does not include demographic information about you. We track and refer your usage information, in aggregation with the usage information of other visitors to the website, to better understand how effective our website is and how visitors interact with it. If any such aggregate information is correlated to you, it will be protected like any other personally identifiable information as described under this Privacy Policy.

Personal Information:

We may collect Personal Data from you through various means, including but not limited to instances when you:

1. provide your Personal Data through our Site for the purpose of registering for and creating an account; 
2. apply for a membership or account with our Loyalty Program, or access your membership through the Site;
3. participate in a promotion or other website features; 
4. request for a product or services information or to receive any marketing, promotional or other types of communications;
5. provide your ratings and review of products as a customer;
6. make purchases through our Site; 
7. make enquiries or comments through our Customer Department through care@naturealle.com 

Purpose for Using information:

The information provided by you shall be used to provide and improve the service for you and all users.

1. For maintaining an internal record.
2. For enhancing the Services provided
3. For engaging interactions

For more details about the nature of such communications, please refer to our Terms of Service. Further, your data and Sensitive Personal data may be collected and stored by Us for internal record. 

We use Your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information and make further services available to you. 

We will not sell, license or trade Your personal information. We will not share your personal information with others unless they are acting under our instructions or we are required to do so by law. 

Information collected via Our server logs includes users' IP addresses and the pages visited; this will be used to manage the web system and troubleshoot problems. We also use third-party analytics, tracking, optimization and targeting tools to understand how users engage with our Platform so that we can improve it and cater personalized content/ads according to their preferences.

Children Privacy:

We do not and do not intend to transact through the site directly with anyone we know to be under the age of 18. We do not knowingly collect Personal Information from children under 18. If you are under 18, you should use the Site only with involvement of a Parent or Guardian and should not submit any Personal Data to us. By providing any personal data to us, you declare that you are over the age of 18. If we become aware that a user under 18 has provided us with Personal Information, we will delete such information from our files.

Web Browser Cookies:

Like other millions of website, our site use “cookies” to collect information and enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. We use cookies in two ways. First, we use cookies to save your login details for future logins and second, to improve user experience and interaction.

We may use Flash Cookies, Web beacons/Clear Pixels/ Pixel tags, Analytical tags, Web Server logs and Geo-Location technologies to automatically collect information about your activities on the site.

You have no obligation to provide any of the Personal Data requested by us. However, depending on circumstances, it may be the case that if you do not provide the requested Personal Data, we may not be able to provide you with certain products and services, or transact with you, that depend on the collection, use or disclosure of your Personal Data.

Compliance with Law:

Natureallé fully supports with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose information that is necessary to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when it is necessary to prevent physical harm or financial loss or any information to protect the safety of the public and any person, to stop or prevent any illegal, unethical, fraudulent, abusive, or legally actionable activity.

Business Transfer:

As we continue to develop our business, we might sell, transfer or otherwise share some or all of its assets including transactions, user information, including personal information, and by submitting your personally identifiable information on the website you agree that your data may be transferred to such parties in these circumstances.

Transfer of Data to Other Countries:

Natureallé our Affiliates and third parties who may receive your personal information, in accordance with this Privacy Policy and the databases in which your personal information is stored, shall be located in India and are required to honour the privacy representations made in this Privacy Policy under applicable laws of this country. When your personal data is to be transferred outside India, we will comply with the PDPA in doing so and this includes taking appropriate steps to ascertain that the overseas recipient organisation of the personal data is bound by legally enforceable obligations to provide to the transferred Personal data a standard of protection that is atleast comparable to the protection under the PDPA.

Third Parties:

We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Privacy Policy.

In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.

We utilise software manufactured by Shopify (or any other third party) and as the case may be, other software developers which works with your mobile device to create a more personalised experience to make you aware of in-store offers, events and products. If you have enabled access to your Country/Region, Natureallé may collect the following information: 

1. Information about your mobile device/PC including make, model, operating systems and similar information; 
2. The state of your device (e.g. location services on/off, Bluetooth on/off, Wi-Fi on/off, cellular data on/off, and other similar information); 
3. Information about your use of the Site such as your use of various features, functions or clicks on notifications or content as well as application permissions (e.g., deliver notifications, use location services, use Bluetooth, and other similar information); 
4. Information about the products you have expressed an interest in (including those in your Basket, in Wishlist or that you have purchased); 
5. Information you may provide to us by participating in a survey, labelling a Country/Region you visit, providing feedback, sending us questions or otherwise responding to requests for information;
6. Periodic collection of your Country/Region (e.g., latitude and longitude coordinates) and time of day; and
7. Attributes of WiFi networks visible to your device.

Managing your Personal Data:

Natureallé gives you permission to request to access and/or correct your personal data currently in our possession or control by submitting written request to us. We will need enough information from you in order to ascertain your identity as well as the nature of your request, to deal with your request. Please submit your written request to care@naturealle.com

Request to withdraw Consent:

You may withdraw your consent for the collection, use and/or disclosure of your Personal Data in our possession or under our control by submitting your request to care@naturealle.com . We will process your request within a reasonable time from such a request for withdrawal of consent being made, and will subsequently not collect, use and/or disclose your Personal Data in the manner stated in your request, unless the law or the PDPA allows us to.

However, your withdrawal of consent could result in certain legal consequences arising from such withdrawal. In this regard, depending on the extent of your withdrawal of consent for us to process your Personal Data, it may mean that we may not be able to fulfil the transaction you have entered into with us or continue with your relationship with us, or send you information that you have requested, as examples depending on the circumstances.

How We Protect Personal Information:

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

We maintain reasonable safeguards for this website to protect against unauthorised disclosure, use, alteration or destruction of the personal information you provide on Natureallé Online. If you have any questions about security at our Site, you can email us at info@naturealle.com

Our Rights:

As a responsible platform, we may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.

We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.

The User hereby consents to the use of its Personal Information in terms of this policy by us and shall not hold us or its affiliates liable for any such use.

Update to Our Privacy Policy:

Changes to this privacy policy, Natureallé Life LLP, Products have the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. Our privacy practices will be continuously assessed against new technologies, business practices and our customer’s needs. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Please check the site or send your request by email care@naturealle.com if you would like to receive the latest updated Privacy policy.

Your Acceptance Of These Terms:

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact Us:

We have taken great efforts to ensure that your visit to Natureallé Online is efficacious and fruitful, and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by email at info@naturealle.com . If you have any queries relating to our Privacy Policy, or if you wish to request for access to or correction of your Personal Data or to withdraw your consent, please do. You may also contact us at the details above if you have a complaint about how we have handled your Personal Data. We will investigate your complaint and will use reasonable endeavours to respond to you in writing as soon as possible.

For the avoidance of doubt, in the event that India Personal Data protection law permits an organisation such as us to collect, use or disclose your Personal Data without your consent, such permission granted by the law shall continue to apply.